SAM.GOV SOLICITATIONNoneAward NoticePSC R410

Customer Service Survey

Official federal contracting solicitation issued by DEPT OF DEFENSE.

Notice ID3509_5456Official solicitation number
Response DeadlineOpenProposal submission cutoff
NAICS & PSC541611 / R410View NAICS Hub →
Set-Aside StatusNoneCompetition designation
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PURSUIT QUALIFICATION BRIEF · NOTICE 3509_5456

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Contracting Officer & Buyer Contact Information

Official government points of contact registered for this procurement. Use for pre-proposal questions, capability statements, and formal inquiries.

Primary Contracting Officer
April West
Contracting Officer
Secondary Point of Contact / Specialist
Paul Yatsco
Contract Specialist

Contract Classification & Agency Hierarchy

DEPARTMENTDEPT OF DEFENSE
PLACE OF PERFORMANCE📍 Milan, MI, 48160, USA
PRODUCT SERVICE CODE (PSC)R410
NAICS CODE541611 — Administrative Management and General Management Consulting Services
SET-ASIDE PROGRAMNone
Official Attachments: Download Solicitation Package & Attachments from SAM.gov ↗

Solicitation Statement of Work & Requirements

Scope of Work & Buyer Summary

FSA had a need for measuring the performance of different student aid post-transaction processes, products, and services including the Free Application for Federal Student Aid (FAFSA), Title IV service providers, e-mail campaigns, contact centers, and potentially additional lines of business by way of customer satisfaction surveys using the American Customer Satisfaction Index (ACSI) methodology.

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