Sources Sought / Request for Information — BENEFEDS Federal Benefits Enrollment and Premium Administration Services (Follow-On)

Contracting Officer & Buyer Contact Information

Official government points of contact registered for this procurement. Use for pre-proposal questions, capability statements, and formal inquiries.

Contract Classification & Agency Hierarchy

Scope of Work & Buyer Summary

THIS IS A SOURCES SOUGHT NOTICE AND REQUEST FOR INFORMATION ONLY. It is not a solicitation, does not constitute a commitment by the Government, and no contract will be awarded from this notice. Responses will not be reimbursed. The U.S. Office of Personnel Management (OPM) is conducting market research for the follow-on acquisition of BENEFEDS, the Government-sponsored enrollment, premium and allotment administration, and customer service platform supporting the Federal Employees Dental and Vision Insurance Program (FEDVIP), the Federal Flexible Spending Account Program (FSAFEDS), and the Federal Long Term Care Insurance Program (FLTCIP). The anticipated requirement includes FEDVIP enrollment and eligibility services; premium and payroll-allotment administration across more than fifty payroll and annuity providers; a bilingual multi-channel contact center; education, communications, and Open Season support; the information systems, security authorization, privacy, accessibility, and continuity functions that underpin the services; reporting; fraud, waste, and abuse prevention; and transition-in and transition-out. The current contract, IDIQ 24322622D0006, was competitively awarded June 28, 2022; services for calendar year 2027 are being provided under a task order on that contract. OPM anticipates award of the follow-on in spring 2027 with full services beginning on or about December 31, 2027. OPM seeks (1) capability and business-size information from firms of all sizes, including small businesses in every socioeconomic category, to support its small business determination, and (2) industry comments on the anticipated requirement, the draft performance standards, the transition approach, and the contract structure — including anything OPM has not listed that a capable benefits administrator would expect to see specified. The attached notice describes the requirement and the information requested; Attachment 1 is the required response format. Questions about this notice are due by 3:00 p.m. ET, Wednesday, October 14, 2026, by email to [email protected] and [email protected]. Responses are due by 3:00 p.m. ET, Monday, October 26, 2026, by email to both addresses with the subject line "BENEFEDS SSN/RFI Response — [Company Name]". OPM may invite selected respondents to 30-minute virtual sessions during the week of November 2, 2026. All communication is through the two points of contact above; do not contact other OPM personnel.